LOVE NOW - PAY LATER WITH AFTERPAY

FAQ


WHERE ARE YOUR CRYSTALS FROM?
Our crystals are sourced one of two ways.
1. They are sourced by my father in law on one of his trips who has been a gem hunter for 40+ years. 
2. We then source our crystals from both local and overseas suppliers. We do our absolute best to insure that the crystals we offer come from ethically sourced mining and fair trade conditions for workers. 
SHIPPING?
All orders are shipped within 3 working days of receiving the order. We only use Australia post and currently shipping Australia wide, New Zealand, Canada and America. Once your order has been sent, you will receive tracking details via email.
Express is available to Australian customers only.
LOST PARCEL?
After your order is sent you will receiving a tracking number. If your parcel is late or not received please contact Australia post who will assist you in forming an investigation. 
SHOP IMAGES?
All our crystals are photographed in a white room in front of a large window allowing as much natural light in as possible. Please note different lighting conditions can effect the appearance of your crystals.
RETURNS/REFUNDS?
I want you to be 100% in love with your new crystals so if you change your mind prior to your item being sent we can offer you a refund. Please note this will incur a 10% fee. Unfortunately if you change your mind after the item has been sent a refund cannot be offered.
If you receive your item and it  is damaged or faulty please get in contact with us at hello@hartandstone.com.au as soon as your package arrives. 
CRYSTALS AND THEIR HEALING PROPERTIES?
Please note - All crystals come with healing properties but should NEVER replace the advice of a medical professional. If you are suffering from a medical condition please contact your doctor.